Lotta – Terms and condition

Welcome to Lotta (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile application, and services (collectively, the “Platform”). By accessing or using Lotta, you agree to be legally bound by these Terms. If you do not agree to these Terms, you must not access or use our services.

1. Terms of Use

By accessing or using Lotta (“Platform”, “we”, “our”, or “us”), you agree to be bound by the following Terms of Use. If you do not agree with these terms, please do not use our services.

1. Eligibility
   • You must be at least 18 years old or the age of legal majority in your jurisdiction to use Lotta. By using the platform, you confirm you meet these requirements.
2. Account Registration
   • You must create an account to access certain features.
   • You are responsible for maintaining the confidentiality of your login credentials.
   • You agree to provide accurate and up-to-date information.
3. User Conduct
   • Users agree not to:
   • Use the platform for fraudulent or illegal activities.
   • Post or upload harmful, defamatory, or misleading content.
   • Interfere with the platform’s systems or security.
4. Termination
   • We reserve the right to suspend or terminate accounts that violate these terms.

2. Eligibility and Registration

1. Eligibility
   • To use Lotta, you must be:
   • At least 18 years old, or the legal age of majority in your jurisdiction.
   • A legally registered business entity or authorized representative if using the platform for commercial purposes.
2. Account Registration
   • You must create an account to access full platform features.
   • All information provided during registration must be accurate, current, and complete.
   • You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. Platform Use

1. Permitted Use
   • You agree to use Lotta solely for lawful B2B commercial transactions and activities. You may not:
   • Violate any applicable laws or regulations.
   • Upload false, misleading, or defamatory content.
   • Distribute viruses, malware, or harmful code.
   • Attempt to gain unauthorized access to other accounts or systems.
2. Prohibited Use
   • Lotta strictly prohibits:
   • The sale of illegal, counterfeit, or unauthorized goods.
   • The promotion of adult, gambling, or banned products.
   • Fraudulent activity, including payment fraud or identity theft.
   • Manipulation of feedback, ratings, or transactions.

4. Marketplace Rules

1. Seller Responsibilities
   • Sellers must ensure all listings are accurate, legal, and not misleading.
   • Sellers must fulfill orders within the agreed timeline and provide tracking details where applicable.
   • Sellers are solely responsible for compliance with customs, tax, and export/import laws in Kuwait and other applicable jurisdictions.
2. Buyer Responsibilities
   • Buyers must provide correct information for delivery and payment.
   • Buyers agree to inspect products promptly and raise disputes within 7 days of receipt.
   • Buyers must not attempt to circumvent the platform or initiate off-platform deals to avoid fees.

5. Orders, Payments, and Fees

1. Transactions
   • All transactions must be completed via the Lotta platform.
   • Payment processing is managed through third-party payment gateways, and users must agree to their terms.
2. Platform Fees
   • Sellers are charged a transaction fee or commission as disclosed on the platform. Fees may vary based on category or region.
   • Lotta reserves the right to update fee structures with prior notice.
3. Payouts
   • Payouts to sellers are processed after order confirmation and successful delivery, subject to any holding periods or dispute resolution.
   • Sellers must maintain accurate bank or wallet information to receive payments.

6. Shipping and Logistics

• Lotta may provide integrated shipping solutions. However, delivery timelines and performance are the responsibility of the shipping provider or the seller, as applicable.
• Buyers are responsible for providing correct shipping addresses and being available to receive deliveries.

7. Disputes and Refunds

1. Dispute Resolution
   • Lotta will act as a neutral mediator in case of disputes between buyers and sellers.
   • All parties agree to provide supporting documents or evidence within the resolution window.
2. Refunds and Returns
   • Sellers may define their refund and return policies, which must be clearly mentioned in the listing.
   • Lotta reserves the right to intervene in refund cases that violate platform policies or involve fraudulent behavior.

8. Intellectual Property

• All platform content (e.g., logos, text, design, code) is the property of Lotta and is protected by copyright and trademark laws.
• You may not copy, reuse, or reproduce any content without express written permission.
• Users retain ownership of the content they upload but grant Lotta a non-exclusive license to display and use such content on the platform.

9. Limitation of Liability

• Lotta is not liable for direct or indirect damages arising from the use or inability to use the platform.
• We are not responsible for the actions, omissions, or content provided by other users (buyers or sellers).
• Lotta does not guarantee the quality, legality, or safety of the items listed.

10. Termination and Suspension

• Lotta reserves the right to suspend or terminate any account that violates these Terms or engages in suspicious or harmful behavior.
• Accounts may also be suspended for payment issues, chargebacks, or unresolved disputes.

11. Contact Us

For questions, concerns, or feedback regarding these Terms:
Email: support@lotta.com
Address: [Insert Lotta HQ Address in Kuwait]