Privacy Policy

1. Privacy Policy

Lotta values your privacy. This policy explains how we collect, use, and protect your personal data.

Data We Collect
- Account information (name, email, business details)
- Transaction data (orders, payments)
- Communication and support messages
- Website usage data (via cookies and analytics)
How We Use Your Data
- To operate and improve our platform
- To process transactions
- To communicate updates and offers
- To prevent fraud and ensure platform safety
Data Sharing
- We do not sell your data. We may share it with:
- Payment providers and logistics partners
- Legal authorities when required
- Third-party services for analytics and hosting
Your Rights
- You may request to access, correct, or delete your personal data at any time.

Seller Responsibilities
- Ensure all listings are accurate and legal.
- Fulfill orders within agreed timelines.
- Maintain professional communication with buyers.
Prohibited Products
- Lotta prohibits the sale of:
- Counterfeit goods
- Hazardous materials
- Items restricted by Kuwait law
Fees and Payouts
- Platform fees will be transparently disclosed.
- Sellers must link a valid payment method for withdrawals.
Dispute Resolution
- In case of disputes, Lotta will mediate fairly based on platform evidence and policies.

Buyer Commitments
- Buyers must provide accurate delivery and payment information.
- Disputes should be raised within 7 days of receiving goods.
Refunds & Returns
- Returns and refunds are governed by the seller's policy.
- Lotta may step in for mediation if a resolution is not reached.

All content on Lotta, including logos, images, and software, is the property of Lotta or its licensors. Unauthorized use is prohibited.

Lotta reserves the right to modify these policies at any time. Continued use of the platform implies acceptance of the updated terms.

If you have any questions about these policies, please contact us at: support@lotta-kw.com